Privacy Policy

1. Introduction

Jacq Bots ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing platform.

2. Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Business information (company name, industry, website)
• Payment information (processed securely through Stripe)

Social Media Data

When you connect social media accounts, we may access:

• Profile information (username, profile picture)
• Account statistics (follower counts, engagement metrics)
• Content you authorize us to post on your behalf
• Authentication tokens to maintain the connection

Usage Data

We automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and feature interactions

3. How We Use Your Information

We use collected information to:

• Provide and maintain our Service
• Generate AI-powered content tailored to your brand
• Post content to your connected social media accounts
• Display analytics and performance metrics
• Process payments and manage subscriptions
• Send service-related communications
• Improve and optimize our Service
• Detect and prevent fraud or abuse

4. Information Sharing

We may share your information with:

• Social Media Platforms: To post content and retrieve data you've authorized
• Service Providers: Third parties that help us operate our Service (hosting, payment processing, analytics)
• AI Services: To generate content (your data is processed but not stored by AI providers)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Secure storage of social media access tokens

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Some information may be retained as required by law or for legitimate business purposes.

Meta Platform Data (Facebook, Instagram, Threads)

When you connect your Facebook, Instagram, or Threads account, we store authentication tokens and basic profile information (username, profile URL) to provide our services. You can disconnect your account at any time from your Jacq Bots settings, which immediately revokes our access and deletes your stored tokens.

If you remove Jacq Bots from your Facebook or Instagram app settings, Meta will notify us via our data deletion callback. Upon receiving this notification, we automatically delete all data associated with your Meta account, including access tokens, profile information, and cached account data. You will receive a confirmation code to verify the deletion at jacqbots.com/data-deletion.

You may also request manual data deletion by contacting us at privacy@jacqbots.com. We will process your request within 30 days.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Withdraw consent for data processing
• Opt out of marketing communications

To exercise these rights, please contact us at the email below.

8. Social Media Platform Policies

Our Service integrates with various social media platforms. Your use of these integrations is also subject to each platform's privacy policy:

• Instagram/Facebook/Threads: Meta Privacy Policy
• Twitter/X: X Privacy Policy
• LinkedIn: LinkedIn Privacy Policy
• TikTok: TikTok Privacy Policy
• YouTube: Google Privacy Policy

YouTube and Google Data

Jacq Bots uses YouTube API Services when you connect a YouTube channel. By connecting a channel, you agree to the YouTube Terms of Service, and the Google Privacy Policy applies.

What we access: your channel name and ID, your list of uploaded videos, each video's title, description, thumbnail and duration, and its view, like and comment counts. We also upload the videos you choose to publish.

How we use it: to publish and schedule your videos, show your analytics, and support features you use in Jacq Bots, such as your daily brief and brand voice analysis. These features may send video titles and descriptions to AI service providers to generate results for you. We do not use Google user data to develop, improve or train generalized AI models.

How we store and share it: access tokens and cached video data are kept in our cloud database. We share this data only with the service providers that help us run these features. We do not sell it or use it for advertising.

How to remove it: disconnect YouTube in Jacq Bots, or revoke access at Google's security settings. To delete your data, email privacy@jacqbots.com.

Jacq Bots' use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.

9. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can control cookies through your browser settings, though some features may not function properly without them.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@jacqbots.com